Customer Care

MAINTENANCE ADVICE

 

The component parts and materials used in your watch have been selected for their quality and technical properties. This advice on cleaning and maintenance will help you to maintain the appearance of your watch and keep it in good working order.

Our Recommendation

Advice on keeping your timepiece in good working order

 

Magnetism :

 

With so many devices in use, magnetic and electromagnetic fields are becoming increasingly present in the world around us, and this magnetism can affect watch performance.
To avoid any magnetic interference, we recommend that you keep yourwatch away from any devices, which could emit magnetic fields (e.g. mobilephones, computers, refrigerators, speakers, magnetic doors, television sets).
It is also strongly advised that you remove your watch before walking through airport security checkpoints.

 

Water resistance :

 

Information on water resistance relates to pressure measurements taken in the workshop, not at actual depths.

As the gaskets have a limited lifespan, we recommend that you do notwear your watch in the shower. Powerful water jets hitting the push-pieces orthe crowns could cause water ingress.

We recommend that you have the water resistance of your watch checked every two years. If you live in an area where the climate is particularly humid, we recommend checking the water resistance more frequently (every year).

 

Setting the time:

 

As indicated in the user manuals, we recommend that you do not set the time on your quartz watch between 21:00 and 03:00.

For mechanical watches (hand-wound or self-winding), it is recommended that you avoid using the crown when the date is in the process of changing (between approximately 23:50 and 00:10).

 

Swimming in the sea and in pools

 

Always rinse your watch in fresh water after you have been swimming (inthe sea or pool).

 

Temperatures

 

The mechanism on your watch is guaranteed to work correctly between-20°C and +60°C. Outside this temperature range, your watch will be less accurate. You are also recommended to avoid thermal shocks that could damage your watch, or certain parts of your watch, such as the crystal, which could break.
Excessive temperatures also affect the oils in the movements: very low temperatures make them less fluid, while very hot temperatures make them prone to dry out more quickly. It is therefore recommended that you have your watch serviced more frequently in hot climates.

Avoid sudden changes in temperature. After a sharp change in temperature, some condensation may appear under the crystal of your watch. This condensation should disappear after a few minutes and does not affect the performance of your timepiece. If the condensation does not disappear, please contact your nearest approved Bell & Ross center.

Exposure to sunlight

 

Prolonged exposure to sunlight may alter the colour rendering of your watch (discolouration of the dial, hands and strap). It may also alter the gaskets.

 

Chemical products

 

Chemical products (e.g. solvents, detergents, cosmetics) can damage the straps and gaskets on your watch, thereby impairing its water resistance.

 

Straps

 

It is normal for leather straps to develop a patina over time. To preserve them, you are recommended to keep them away from water.

 

To maintain your metal strap, use a small brush and soapy water, then dry with a soft cloth.

 

Always rinse your rubber strap thoroughly after swimming, as salt water or chlorinated water can affect the flexibility of the rubber strap, making it brittle.

 

Impacts

 

To keep your watch in good working order, avoid any major shocks or vibrations.

 

Avoid dropping ceramic watches. In fact, although ceramic is a highly scratch-resistant material, a major shock (such as the impact caused by dropping it) could break the case.

Crown and push-pieces

 

Ensure that the crown and push-pieces on your watch are always completely screwed in, or in the neutral position, as this guarantees the water resistance of your watch. It is therefore strongly recommended that you do not use these components under water.

 

If your watch is equipped with a crown with a double gasket, ensure that the crown is fully pushed in, and in the neutral position.

 

 

SPECIAL FINISHES

 

PVD

 

PVD (Physical Vapour Deposition) is a surface treatment used to apply colour to a metal case, which means that any shock or friction can change or damage the appearance of your watch.

 

Argentium®

 

On Argentium® watches, a normal oxidation effect may appear, as on any item made from silver, although the Argentium® alloy slows down oxidation.

 

Bronze

 

Bronze is the oldest metal harnessed by man. It oxidises on contact with air and humidity, forming a layer which can vary from dark brown to greyish green (verdigris). This surface protects the core of the metal, as shown by the bronzes – dating back several thousand years – which have been unearthed by archaeologists.

 

The patina process starts as soon as the metal is cast into bars. Machining parts exposes the metal core, which itself begins to develop a surface patina.

 

The patina will vary, and develop at different speeds, depending on the humidity and salinity of the air, the ambient temperature, and the acidity of the skin.

 

Carbone Forgé®

 

Carbone Forgé® is a very lightweight material with exceptional mechanical properties. Although it is harder than steel or titanium, Carbone Forgé® is still susceptible to scratches.

 

The BR-X1 Carbone Forgé® has been built so that the titanium container is water-resistant. The two components made from Carbone Forgé® protect this case.

Automatic Watches

To keep your watch in good working order, we recommend that you wind it regularly when it is not being worn.

 

The self-winding mechanical movement is wound thanks to the movement of the wrist. To guarantee optimal operation, we recommend that you ensure the strap is correctly adjusted, to prevent any loss of power.

 

Most Bell & Ross watches have a power reserve of approx. 40 hours when not worn, provided that they are fully wound. Some grand complication watches have a longer power reserve (up to 5 days). The watch must therefore be wound (by rotating crown clockwise approx. 40 times) if it is not worn for longer than the power reserve autonomy.

 

Although they are equipped with powerful shock absorbers, mechanical watch movements are still delicate.

 

It is therefore recommended that you do not wear your watch for “high impact” sports, such as golf or tennis, as these repeated jolting movements could alter the setting or even damage one or more components of the mechanism.

Quartz Watches

Polishing watches made from metal (steel, titanium, precious metals)restores their original appearance, as it significantly reduces surface scratches.

 

For deep scratches, or major impacts, polishing will not be able to completely repair the damage.

 

Our watchmakers will also perform some maintenance operations, in addition to polishing the components:

 

  • checking the operation of the movement
  • replacing the battery for quartz watches or adjusting the automatic movement
  • replacing the bars or screws, if necessary
  • checking the appearance of the strap and clasp, and that these are secure
  • ultrasonic cleaning of the watch
  • replacing the gaskets
  • checking the water resistance
  • checking the operation of the movement over 48 to 96 hours

Cleaning

A quartz watch is powered by a built-in circuit, which transmits the battery power using a quartz oscillator, which then divides the time.

When replacing the battery, our watchmakers will also perform some maintenance operations:

 

  • replacement of the battery,
  • replacing the bars or screws, if necessary,
  • checking the appearance of the strap and clasp, and that these are secure,
  • ultrasonic cleaning of the watch,
  • replacing the gaskets,
  • checking the water resistance,
  • checking the operation of the movement over 48 to 96 hours.

Range of Service

Maintenance

To keep your watch in good working order, we recommend that you wind it regularly when it is not being worn.

 

The self-winding mechanical movement is wound thanks to the movement of the wrist. To guarantee optimal operation, we recommend that you ensure the strap is correctly adjusted, to prevent any loss of power.

 

Most Bell & Ross watches have a power reserve of approx. 40 hours when not worn, provided that they are fully wound. Some grand complication watches have a longer power reserve (up to 5 days). The watch must therefore be wound (by rotating crown clockwise approx. 40 times) if it is not worn for longer than the power reserve autonomy.

 

Although they are equipped with powerful shock absorbers, mechanical watch movements are still delicate.

 

It is therefore recommended that you do not wear your watch for “high impact” sports, such as golf or tennis, as these repeated jolting movements could alter the setting or even damage one or more components of the mechanism.

Full Service

For the maximum lifespan, a full service is recommended every four years.

This servicing will include the following operations:

For quartz watches:

 

– complete disassembly of the movement,

– cleaning and replacement of worn components,

– refurbishing the case and strap,

– replacing the gaskets,

– checking the water resistance and the functions.

 

 

For mechanical watches (hand-wound or self-winding):

 

– complete disassembly of the movement,

– cleaning and replacement of worn components,

– refurbishing the case and strap,

– replacing the gaskets,

– checking the water resistance, the functions and the power reserve.

Polishing

Polishing watches made from metal (steel, titanium, precious metals)restores their original appearance, as it significantly reduces surface scratches.

 

For deep scratches, or major impacts, polishing will not be able to completely repair the damage.

 

Our watchmakers will also perform some maintenance operations, in addition to polishing the components:

 

  • checking the operation of the movement
  • replacing the battery for quartz watches or adjusting the automatic movement
  • replacing the bars or screws, if necessary
  • checking the appearance of the strap and clasp, and that these are secure
  • ultrasonic cleaning of the watch
  • replacing the gaskets
  • checking the water resistance
  • checking the operation of the movement over 48 to 96 hours

Battery Replacement

A quartz watch is powered by a built-in circuit, which transmits the battery power using a quartz oscillator, which then divides the time.

When replacing the battery, our watchmakers will also perform some maintenance operations:

 

  • replacement of the battery,
  • replacing the bars or screws, if necessary,
  • checking the appearance of the strap and clasp, and that these are secure,
  • ultrasonic cleaning of the watch,
  • replacing the gaskets,
  • checking the water resistance,
  • checking the operation of the movement over 48 to 96 hours.